Convertible Tops Warranty and Return Information

---from the convertible top guys, a division of M & T Manufacturing

WARRANTY AND RETURN INFORMATION

Most of our tops are warrantied for five years against defects in workmanship and in fabric. This is the manufacturer's standard warranty statement. In rare cases where warranty claims are made we facilitate our customer's exchange or refund. We act to provide such service beyond the general specifications of all manufacturer warranty offers. We assign a specific (and identified) person in our company to attend to any customer service issues including warranty claims. Our influence as an industry manufacturer and large warehousing distributor allows us this leverage.

Please note that among the thousands and thousands of tops (make, model, fabric, color, etc.) there are many that are custom made. These are made from original top patterns but are not made in advance like the popular tops. A custom made top may be returned for warranty service of course. But a "change of mind" on a color or other customer choice may result in a restocking fee or a refusal if the top is not resell able. Please be certain of fabric, color and of course your car's identification. We will pursue all reasonable avenues to solving any of our customers' problems.

There are about a dozen manufacturers of convertible tops in this country. There is no "Consumer Reports" to rate them and no federal oversight of standards, etc. You have to judge the vendor's experience or go by the advice of their customers.

Warranties cannot be judged by their time duration alone. "Lifetime" warranties which are subject to the escape clauses such as "normal wear and tear excluded" are really sales gimmicks. Our main manufacturers provide a thorough five year warranty. By virtue of our stature in this industry and the volume that we do, we can assure our customers of excellent warranty service in the rare instances that may be required. We stand by our customers, as we have for over thirty years.